Concepedia

Review Moderation

Review Moderation is a systematic process within customer feedback management that involves the evaluation, filtering, and approval or removal of user-generated reviews to ensure authenticity, relevance, and compliance with platform standards.

19

Publications

1.7K

Citations

46

Authors

35

Institutions

Publications per year

2017–2026

11

Parents

Publications

19

When and how Managers' Responses to Online Reviews Affect Subsequent Reviews

Yang Wang, Alexander Chaudhry · Journal of Marketing Research · 2017 · 241 citations

, , +17

Examining the moderating effect of inconsistent reviews and its gender differences on consumers’ online shopping decision

Kem Z.K. Zhang, Christy M.K. Cheung, Matthew Lee · International Journal of Information Management · 2013 · 236 citations

, , +13

What moderates the influence of extremely negative ratings? The role of review and reviewer characteristics

Raffaele Filieri, Elisabetta Raguseo, Claudio Vitari · International Journal of Hospitality Management · 2018 · 172 citations

, , +11

When are extreme ratings more helpful? Empirical evidence on the moderating effects of review characteristics and product type

Raffaele Filieri, Elisabetta Raguseo, Claudio Vitari · Computers in Human Behavior · 2018 · 163 citations · Full text

, , +16

Online Review Helpfulness: Role of Qualitative Factors

Arpita Agnihotri, Saurabh Bhattacharya · Psychology and Marketing · 2016 · 150 citations

, , +15

1–5 of 19

Authors

46

  1. ER
    Elisabetta Raguseo

    Politecnico di Torino, Italy

    2 publications · 335 citations

    2

    h-index

  2. CV
    Claudio Vitari

    Grenoble Ecole de Management, France

    2 publications · 335 citations

    2

    h-index

  3. RF
    Raffaele Filieri

    Audencia Business School, France

    2 publications · 335 citations

    2

    h-index

  4. EW
    Eric W.T. Ngai

    Hong Kong Polytechnic University, Hong Kong SAR China

    2 publications · 81 citations

    2

    h-index

  5. EC
    Edward C. Malthouse

    Northwestern University, United States

    1 publications · 149 citations

    1

    h-index

1–5 of 46

Institutions

35

  1. Newcastle University

    Newcastle upon Tyne, United Kingdom

    3 h-index

    3 publications

    485 citations

  2. City University of Hong Kong

    Hong Kong, Hong Kong

    2 h-index

    2 publications

    350 citations

  3. Université Paris 1 Panthéon-Sorbonne

    Paris, France

    2 h-index

    2 publications

    335 citations

  4. Zhejiang University

    Hangzhou, China

    2 h-index

    2 publications

    118 citations

  5. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    2 h-index

    3 publications

    137 citations

  6. Politecnico di Torino

    Turin, Italy

    2 h-index

    2 publications

    335 citations

  7. Audencia Business School

    Nantes, France

    2 h-index

    2 publications

    335 citations

  8. Entrepreneurial Ecosystems

    Lincoln, United States

    1 h-index

    1 publications

    67 citations

1–8 of 35

Venues

  1. Information & Management

    3 publications · 226 citations

    3

    h-index

  2. Electronic Commerce Research and Applications

    2 publications · 73 citations

    2

    h-index

  3. Behaviour and Information Technology

    1 publications · 78 citations

    1

    h-index

  4. Decision Support Systems

    1 publications · 149 citations

    1

    h-index

  5. Journal of the Association for Information Systems

    JAIS · 1 publications · 70 citations

    1

    h-index

1–5