Concepedia

Saurabh Bhattacharya

SB

28

Publications

1.1K

Citations

17

H-Index

2014

Active since

Affiliations

Newcastle University(Current)

Pennsylvania State University

Northland College

Ashland (United States)

ICFAI Business School

Saurabh Bhattacharya is an author at Newcastle University specializing in management, business, and marketing.

Top concepts

BusinessManagementMarketingConsumer ResearchConsumer BehaviorGlobal StrategyCorporate GovernanceInteractive MarketingInternational BusinessPersuasion

Publications per year

2014–2025

28

Publications

28

Online Review Helpfulness: Role of Qualitative Factors

Arpita Agnihotri, Saurabh Bhattacharya · Psychology and Marketing · 2016 · 147 citations

Consumer Uncertainty, Online Review Helpfulness, Consumer Research +20

Eco-innovation for environment and waste prevention

Samina Sumrin, Suraksha Gupta, Yousra Asaad et al. · Journal of Business Research · 2020 · 130 citations · Full text

Waste Prevention, Eco-design, Engineering +7

Appraisal of literature on customer experience in tourism sector: review and framework

Atanu Adhikari, Saurabh Bhattacharya · Current Issues in Tourism · 2015 · 119 citations

Customer Experience, Customer Satisfaction, Tourism Management +16

Determinants of export intensity in emerging markets: An upper echelon perspective

Arpita Agnihotri, Saurabh Bhattacharya · Journal of World Business · 2014 · 91 citations

Emerging Market, Economics, Trade Policy +14

Chatbots’ effectiveness in service recovery

Arpita Agnihotri, Saurabh Bhattacharya · International Journal of Information Management · 2023 · 91 citations · Full text

Customer Satisfaction, Chatbot, Behavioral Decision Making +25

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