Concepedia

Relationship Manager Performance

Relationship Manager Performance is a managerial construct that measures the effectiveness and efficiency of a relationship manager in acquiring, retaining, and deepening client relationships within the banking sector through strategic advisory, cross-selling, and client satisfaction outcomes.

15

Publications

5.1K

Citations

45

Authors

31

Institutions

Publications per year

2017–2026

3

Parents

Publications

15

Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis

Rajiv P. Dant, Dhruv Grewal, Kenneth Evans · Journal of Marketing · 2006 · 2.5K citations

, , +16

Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis

Robert W. Palmatier, Rajiv P. Dant, Dhruv Grewal et al. · SSRN Electronic Journal · 2006 · 2K citations · Full text

, , +16

Identifying the critical success factors for relationship management in PPP projects

Weiwu Zou, Mohan M. Kumaraswamy, Jacky K. H. Chung et al. · International Journal of Project Management · 2013 · 265 citations · Full text

, , +13

Relationship marketing

Troy Heffernan, Grant O’Neill, Marcelle Droulers · International Journal of Bank Marketing · 2008 · 99 citations

, , +14

Enabling relationship structures and relationship performance improvement: The moderating role of relational capital

Marko Kohtamäki, Jukka Vesalainen, Stephan C. Henneberg et al. · Industrial Marketing Management · 2012 · 89 citations

, , +15

1–5 of 15

Authors

45

  1. RP
    Rajiv P. Dant

    University of Oklahoma, United States

    2 publications · 4.5K citations

    2

    h-index

  2. DG
    Dhruv Grewal

    Babson College, United States

    2 publications · 4.5K citations

    2

    h-index

  3. JM
    James M.W. Wong

    Hong Kong Polytechnic University, Hong Kong SAR China

    1 publications · 265 citations

    1

    h-index

  4. MM
    Mohan M. Kumaraswamy

    University of Hong Kong, Hong Kong SAR China

    1 publications · 265 citations

    1

    h-index

  5. JX
    Janet X. Ai

    Simon Fraser University, Canada

    1 publications · 13 citations

    1

    h-index

1–5 of 45

Institutions

31

  1. University of Missouri

    Columbia, United States

    2 h-index

    2 publications

    4.5K citations

  2. Centre National de la Recherche Scientifique

    Paris, France

    2 h-index

    3 publications

    50 citations

  3. Babson College

    Wellesley, United States

    2 h-index

    2 publications

    4.5K citations

  4. De Montfort University

    Leicester, United Kingdom

    1 h-index

    2 publications

    60 citations

  5. University of Oxford

    Oxford, United Kingdom

    1 h-index

    2 publications

    178 citations

  6. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    1 h-index

    1 publications

    265 citations

  7. Bond University

    Gold Coast, Australia

    1 h-index

    1 publications

    46 citations

  8. Université de Lille

    Lille, France

    1 h-index

    2 publications

    28 citations

1–8 of 31

Venues

  1. Industrial Marketing Management

    5 publications · 218 citations

    5

    h-index

  2. Journal of Business Ethics

    1 publications · 22 citations

    1

    h-index

  3. Strategic Change

    1 publications · 10 citations

    1

    h-index

  4. Journal of Business Research

    JBR · 1 publications · 30 citations

    1

    h-index

  5. Handbook of Business Strategy

    1 publications · 30 citations

    1

    h-index

1–5