Concepedia

Quality Gap Analysis

Quality Gap Analysis is a methodological framework within the broader category of gap analysis that systematically identifies, measures, and evaluates discrepancies between expected or desired levels of quality and actual observed performance in products, processes, or services to guide targeted improvements.

133

Publications

5.8K

Citations

479

Authors

205

Institutions

Publications per year

2017–2026

30

Parents

Publications

133

The internet, consumer empowerment and marketing strategies

Guilherme D. Pires, John L. Stanton, Paulo Rita · European Journal of Marketing · 2006 · 366 citations

, , +10

Product and Pricing Decisions in Crowdfunding

Ming Hu, Xi Li, Mengze Shi · Marketing Science · 2015 · 302 citations · Full text

, , +14

Determining the relative importance of critical factors in delivering service quality of banks

Mukesh Kumar, Fong Tat Kee, Amat Taap Manshor · Managing Service Quality · 2009 · 270 citations

, , +16

Running Backwards and in High Heels

Sarah A. Fulton · Political Research Quarterly · 2011 · 269 citations

, , +10

A Synthesised Service Quality Model with Managerial Implications

Andrew A. Brogowicz, Linda M. Delene, David M. Lyth · International Journal of Service Industry Management · 1990 · 227 citations

, , +17

1–5 of 133

Authors

479

  1. AS
    Arash Shahin

    University of Isfahan, Iran

    3 publications · 47 citations

    3

    h-index

  2. AK
    Ali Kebriaei

    Zahedan University of Medical Sciences, Iran

    3 publications · 63 citations

    3

    h-index

  3. MK
    Mukesh Kumar

    Pontificia Universidad Católica del Perú, Peru

    3 publications · 495 citations

    3

    h-index

  4. MH
    Ming Hu

    University of Toronto, Canada

    2 publications · 328 citations

    2

    h-index

  5. SZ
    Shahram Zare

    Hormozgan University of Medical Sciences, Iran

    2 publications · 78 citations

    2

    h-index

1–5 of 479

Institutions

205

  1. Iran University of Medical Sciences

    Tehran, Iran

    4 h-index

    4 publications

    108 citations

  2. Shiraz University of Medical Sciences

    Shiraz, Iran

    3 h-index

    5 publications

    113 citations

  3. Management and Science University

    Shah Alam, Malaysia

    3 h-index

    5 publications

    1K citations

  4. Stanford University

    Stanford, United States

    3 h-index

    10 publications

    623 citations

  5. University of Hong Kong

    Pok Fu Lam, Hong Kong

    3 h-index

    4 publications

    203 citations

  6. University of Isfahan

    Isfahan, Iran

    3 h-index

    7 publications

    89 citations

  7. University of Toronto

    Toronto, Canada

    3 h-index

    6 publications

    972 citations

  8. Urmia University of Medical Sciences

    Urmia, Iran

    2 h-index

    5 publications

    83 citations

1–8 of 205

Venues

  1. PubMed

    Repository · 6 publications · 107 citations

    6

    h-index

  2. DOAJ (DOAJ: Directory of Open Access Journals)

    Repository · 3 publications · 57 citations

    3

    h-index

  3. SSRN Electronic Journal

    Repository · 3 publications · 58 citations

    3

    h-index

  4. Measuring Business Excellence

    2 publications · 21 citations

    2

    h-index

  5. 2

    h-index

1–5