Concepedia

Fong Tat Kee

FT

2

Publications

412

Citations

2

H-Index

2009

Active since

Affiliations

Management and Science University(Current)

Fong Tat Kee is an author at Management and Science University specializing in hospitality management, customer satisfaction, and business.

Top concepts

BusinessMarketingManagementService QualityGeneral BusinessConsumer ResearchService MarketingHospitality IndustryCustomer SatisfactionHospitality Marketing

Publications per year

2009–2010

2

Publications

2

Determining the relative importance of critical factors in delivering service quality of banks

Mukesh Kumar, Fong Tat Kee, Amat Taap Manshor · Managing Service Quality · 2009 · 270 citations

Total Quality Management, Customer Satisfaction, Structured Questionnaire +17

Comparative evaluation of critical factors in delivering service quality of banks

Mukesh Kumar, Fong Tat Kee, Vincent Charles · International Journal of Quality & Reliability Management · 2010 · 142 citations

Total Quality Management, Customer Satisfaction, Structured Questionnaire +20

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