Fong Tat Kee - Concepedia

Author

Fong Tat Kee

Also Known As

Fong Tat Kee

Publications

412

Citations

H-Index

Concepts

All Affiliations

Fong Tat Kee is an author at Management and Science University specializing in hospitality management, customer satisfaction, and business.

#	Concept	H-Index	Publications	Citations
1	Business	2	2	412
2	Management	2	2	412
3	General Business	2	2	412
4	Marketing	2	2	412
5	Factor Analysis	1	1	270

Fong Tat Kee

Publications

412

Citations

H-Index

Page 1

	Year	Citations
Determining the relative importance of critical factors in delivering service quality of banks Mukesh Kumar, Fong Tat Kee, Amat Taap Manshor Managing Service Quality Total Quality ManagementCustomer SatisfactionStructured QuestionnaireRelative ImportanceConsumer Research	2009	270
Comparative evaluation of critical factors in delivering service quality of banks Mukesh Kumar, Fong Tat Kee, Vincent Charles International Journal of Quality & Reliability Management Total Quality ManagementCustomer SatisfactionStructured QuestionnairePsm PerformanceConsumer Research	2010	142

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