Concepedia

Consumer Redress

Consumer Redress is a body of legal and institutional mechanisms within consumer protection law that enables an individual consumer whose statutory or contractual rights have been infringed in a market transaction to obtain appropriate remedies, such as compensation, repair, replacement or injunctive relief, against the supplier or trader.

30

Publications

1.3K

Citations

51

Authors

25

Institutions

Publications per year

2017–2026

3

Parents

Children

Publications

30

Silent Voices

Jean‐Charles Chebat, Moshe Davidow, Isabelle Codjovi · Journal of Service Research · 2005 · 233 citations

, , +13

Reprisal, retribution and requital: Investigating customer retaliation

Venessa Funches, Melissa Markley, Lenita Davis · Journal of Business Research · 2008 · 158 citations

, , +9

Citizen or customer? Complaints handling in the public sector

Brian Brewer · International Review of Administrative Sciences · 2007 · 102 citations

, , +17

Firms' complaint handling policies and consumer complaint voicing

John W. Huppertz · Journal of Consumer Marketing · 2007 · 87 citations

, , +17

The right to be heard and to be understood: a conceptual framework for consumer protection in emerging economies

Suné Donoghue, Helena M. de Klerk · International Journal of Consumer Studies · 2009 · 76 citations

, , +17

1–5 of 30

Authors

51

  1. BJ
    Betty J. Diener

    University of Massachusetts Boston, United States

    2 publications · 68 citations

    2

    h-index

  2. SV
    S Varnham

    Universal Trim Supply (Taiwan), Taiwan

    2 publications · 22 citations

    2

    h-index

  3. SA
    Stephen A. Greyser

    Harvard University, United States

    2 publications · 68 citations

    2

    h-index

  4. BB
    Brian Brewer

    City University of Hong Kong, Hong Kong SAR China

    1 publications · 102 citations

    1

    h-index

  5. PT
    Piotr Tereszkiewicz

    Jagiellonian University, Poland

    1 publications · 21 citations

    1

    h-index

1–5 of 51

Institutions

25

  1. University of Oxford

    Oxford, United Kingdom

    2 h-index

    2 publications

    38 citations

  2. University of Pretoria

    Pretoria, South Africa

    2 h-index

    4 publications

    172 citations

  3. Monash University

    Melbourne, Australia

    1 h-index

    1 publications

    30 citations

  4. University of Manchester

    Manchester, United Kingdom

    1 h-index

    1 publications

    31 citations

  5. American Bar Association

    Chicago, United States

    1 h-index

    1 publications

    31 citations

  6. Jamia Millia Islamia

    New Delhi, India

    1 h-index

    1 publications

    19 citations

  7. Marketing Science Institute

    Cambridge, United States

    1 h-index

    1 publications

    13 citations

  8. University of Alabama

    Tuscaloosa, United States

    1 h-index

    2 publications

    316 citations

1–8 of 25

Venues

  1. International Journal of Consumer Studies

    3 publications · 108 citations

    3

    h-index

  2. Journal of Marketing

    JM · 3 publications · 100 citations

    3

    h-index

  3. Journal of Consumer Policy

    2 publications · 126 citations

    2

    h-index

  4. Education and the Law

    1 publications · 11 citations

    1

    h-index

  5. ERA Forum

    1 publications · 19 citations

    1

    h-index

1–5