Complaint Attribution is a methodological framework within complaint management that identifies and assigns responsibility for a complaint to specific organizational entities, processes, or agents based on causal analysis and accountability criteria.
18
Publications
1.5K
Citations
49
Authors
28
Institutions
Publications per year
2017–2026
5
Parents
Publications
18
Engaging in complaint behaviour
Ian Phau, Riana Puspita Sari · Marketing Intelligence & Planning · 2004 · 85 citations
1–5 of 18
Authors
49
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- VI
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- RV
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- CV
2
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- GW
1
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1–5 of 49
Institutions
28
Universidade de Santiago de Compostela
Santiago de Compostela, Spain
2 h-index
3 publications
71 citations
Universidad de Oviedo
Oviedo, Spain
2 h-index
4 publications
102 citations
National Pingtung University of Science and Technology
Pingtung City, Taiwan
1 h-index
2 publications
24 citations
Khon Kaen University
Khon Kaen, Thailand
1 h-index
1 publications
12 citations
Macquarie University
Sydney, Australia
1 h-index
1 publications
64 citations
Australian National University
Canberra, Australia
1 h-index
3 publications
192 citations
Loughborough University
Loughborough, United Kingdom
1 h-index
1 publications
12 citations
City University of Hong Kong
Hong Kong, Hong Kong
1 h-index
1 publications
48 citations
1–8 of 28
Venues
- ACR North American Advances
2 publications · 95 citations
2
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- Ecological Indicators
1 publications · 23 citations
1
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- Journal of theoretical and applied electronic commerce research
JTAER · 1 publications · 24 citations
1
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- Applied Sciences
1 publications · 12 citations
1
h-index
- Research on Language and Social Interaction
1 publications · 12 citations
1
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1–5