Concepción Varela Neira

Author

Universidade de Santiago de Compostela ORCID

Also Known As

Concepción Varela, Concepción Varela Neira, Concepción Varela-Neira, Concepción Varela‐Neira

Publications

997

Citations

H-Index

Concepts

All Affiliations

Universidade de Santiago de Compostela Universidad de Oviedo Universidade de Vigo

About

Concepción Varela Neira is an author at Universidade de Santiago de Compostela specializing in management, business, and marketing.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Management	16	18	878
2	Business	14	15	811
3	Arts	4	4	162
4	Social Sciences	3	3	67
5	Education	2	2	44

Concepción Varela Neira

Publications

932

Citations

H-Index

Page 1

	Year	Citations
Exploring the relationship among servant leadership, intrinsic motivation and performance in an industrial sales setting Belén Bande, Pilar Fernández Ferrín, Concepción Varela Neira, Journal of Business and Industrial Marketing Job PerformanceHuman Resource ManagementOrganizational BehaviorPerformance ManagementEmployee Attitude	2016	133
The influence of emotions on customer's cognitive evaluations and satisfaction in a service failure and recovery context Concepción Varela Neira, Rodolfo Vázquez‐Casielles, Víctor Iglesias Argüelles Service Industries Journal Customer ExperienceCustomer SatisfactionConsumer ResearchCumulative SatisfactionPsychology	2008	102
Explaining customer satisfaction with complaint handling Concepción Varela Neira, Rodolfo Vázquez‐Casielles, Víctor Iglesias Argüelles International Journal of Bank Marketing Customer ExperienceCustomer SatisfactionCustomer RecoveryService QualityService Recovery	2010	86
High-performance work systems and job satisfaction: a multilevel model Romina García Chas, Edelmira Neira‐Fontela, Concepción Varela Neira Journal of Managerial Psychology Job PerformanceWork OrganizationHuman Resource ManagementOrganizational BehaviorEmployee Attitude	2016	83
Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth Rodolfo Vázquez‐Casielles, Víctor Iglesias Argüelles, Concepción Varela Neira Service Business Customer SatisfactionOrganizational CommunicationService RecoveryService ResearchInteractive Marketing	2016	66
Service recovery, satisfaction and behaviour intentions: analysis of compensation and social comparison communication strategies Rodolfo Vázquez‐Casielles, Víctor Iglesias Argüelles, Concepción Varela Neira Service Industries Journal	2011	54
The effects of customer age and recovery strategies in a service failure setting Concepción Varela Neira, Rodolfo Vázquez‐Casielles, Víctor Iglesias Argüelles Journal of Financial Services Marketing ReliabilityCustomer SatisfactionService FailureService QualityService Recovery	2010	50
Supervisory servant leadership and employee’s work role performance María del Carmen Otero Neira, Concepción Varela Neira, Belén Bande Leadership & Organization Development Journal Organizational SupportJob PerformanceHuman Resource ManagementOrganizational BehaviorOrganizational Socialization	2016	48
Collaborative manufacturer-distributor relationships: the role of governance, information sharing and creativity Rodolfo Vázquez‐Casielles, Víctor Iglesias Argüelles, Concepción Varela Neira Journal of Business and Industrial Marketing Collaborative Manufacturer-distributor RelationshipsBrand StrategyInformation SharingIndustrial CollaborationIndustrial Organization	2013	41
Understanding Consumer Adoption of Mobile Banking: Extending the UTAUT2 Model with Proactive Personality Ashraf Hilal, Concepción Varela Neira Sustainability Customer SatisfactionInnovation AdoptionBehavioral Decision MakingDigital MarketingConsumer Research	2022	40

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