Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth - Concepedia

Concepedia

Publication | Open Access

Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth

DOI Full Paper Access

66

Citations

50

References

2016

Year

Rodolfo Vázquez‐Casielles, Víctor Iglesias Argüelles, Concepción Varela Neira

Service Business

Customer SatisfactionOrganizational CommunicationService RecoveryService ResearchInteractive MarketingManagementConsumer ResearchBusinessRepurchase IntentionsService InteractionCustomer ParticipationValue Co-creationMarketing

References

	Year	Citations

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