Arne K. Albrecht

Adolescents’ internalizing and aggressive behaviors and perceptions of parents’ psychological control: a panel study examining direction of effects

Arne K. Albrecht, Nancy L. Galambos, S. Mikael Jansson · Journal of Youth and Adolescence · 2007 · 135 citations

Child Psychology, Behavioral Sciences, Adolescent Cognition +15

Perceptions of Group Versus Individual Service Failures and Their Effects on Customer Outcomes

Arne K. Albrecht, Gianfranco Walsh, Sharon E. Beatty · Journal of Service Research · 2016 · 93 citations

Service Provider, Customer Satisfaction, Consumer Uncertainty +23

The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery

Arne K. Albrecht, Tobias Schaefers, Gianfranco Walsh et al. · Journal of Service Research · 2018 · 64 citations · Full text

Reliability, Customer Satisfaction, Service Quality +14

Relationship between Online Retailers’ Reputation and Product Returns

Gianfranco Walsh, Arne K. Albrecht, Werner H. Kunz et al. · British Journal of Management · 2015 · 63 citations

Consumer Uncertainty, Online Reputation, Digital Marketing +18

The influence of service employees and other customers on customer unfriendliness: a social norms perspective

Arne K. Albrecht, Gianfranco Walsh, Simon Brach et al. · Journal of the Academy of Marketing Science · 2016 · 42 citations

Customer Satisfaction, Customer Unfriendliness, Social Behavior +12