Call Center Simulation is an analytical methodology that employs computational models to replicate the dynamic processes of call center operations, enabling the systematic evaluation and optimization of performance under varying operational conditions.
88
Publications
4.1K
Citations
176
Authors
99
Institutions
Publications per year
2017–2026
9
Parents
Publications
88
1–5 of 88
Authors
176
- PL
11
h-index
- TR
7
h-index
- AN
7
h-index
- GK
5
h-index
- AD
4
h-index
1–5 of 176
Institutions
99
Université de Montréal
Montreal, Canada
11 h-index
34 publications
1.9K citations
Pennsylvania State University
State College, United States
10 h-index
17 publications
1.2K citations
Vrije Universiteit Amsterdam
Amsterdam, The Netherlands
6 h-index
9 publications
150 citations
East Carolina University
Greenville, United States
4 h-index
4 publications
71 citations
Département d'Informatique
Paris, France
4 h-index
9 publications
115 citations
University of North Carolina at Chapel Hill
Chapel Hill, United States
3 h-index
4 publications
234 citations
Decision Sciences (United States)
Fort Walton Beach, United States
2 h-index
2 publications
68 citations
Bell (Canada)
Montreal, Canada
2 h-index
4 publications
88 citations
1–8 of 99
Venues
- Winter Simulation Conference
Conference · 7 publications · 224 citations
7
h-index
- Management Science
7 publications · 817 citations
7
h-index
- Manufacturing & Service Operations Management
4 publications · 334 citations
4
h-index
- INFORMS Journal on Applied Analytics
3 publications · 140 citations
3
h-index
- Performance Evaluation
2 publications · 37 citations
2
h-index
1–5