Nai-Wen Chi

Want a tip? Service performance as a function of emotion regulation and extraversion.

Nai-Wen Chi, Alicia A. Grandey, Jennifer A. Diamond et al. · Journal of Applied Psychology · 2011 · 199 citations

Customer Satisfaction, Employee Extraversion, Social Psychology +17

Testing the relationship between three-component organizational/occupational commitment and organizational/occupational turnover intention using a non-recursive model

Huo-Tsan Chang, Nai-Wen Chi, Min-Chih Miao · Journal of Vocational Behavior · 2006 · 145 citations

Employee Involvement, Employee Attitude, Management +9

Can personality traits and daily positive mood buffer the harmful effects of daily negative mood on task performance and service sabotage? A self-control perspective

Nai-Wen Chi, Huo-Tsan Chang, Hsien-Lier Huang · Organizational Behavior and Human Decision Processes · 2015 · 140 citations

Behavioral Sciences, Personality Psychology, Task Performance +6

Emotional Labor Predicts Service Performance Depending on Activation and Inhibition Regulatory Fit

Nai-Wen Chi, Alicia A. Grandey · Journal of Management · 2016 · 102 citations

Personality Science, Behavioral Decision Making, Affective Neuroscience +23

Exploring the Relationships Between Perceived Coworker Loafing and Counterproductive Work Behaviors: The Mediating Role of a Revenge Motive

Tsang-Kai Hung, Nai-Wen Chi, Wan-Lin Lu · Journal of Business and Psychology · 2009 · 84 citations

Work Attitude, Mediating Role, Behavioral Sciences +10