Concepedia

Jennifer A. Diamond

JA

Statistics

Publications

3

Citations

454

H-Index

3

Active since

2010

Affiliations

Pennsylvania State University(Current)

National Sun Yat-sen University

Jennifer A. Diamond is an author at Pennsylvania State University specializing in management, business, and organizational behavior.

Top concepts

BusinessManagementOrganizational BehaviorPsychologyHuman ResourcesSocial SciencesPerformance StudiesCustomer SatisfactionOrganizational PsychologyEmotion

Publications per year

2010–2013

3

Publications

3

Want a tip? Service performance as a function of emotion regulation and extraversion.

Nai-Wen Chi, Alicia A. Grandey, Jennifer A. Diamond et al. · Journal of Applied Psychology · 2011 · 199 citations

Customer Satisfaction, Employee Extraversion, Social Psychology +17

Show me The Money! do Financial Rewards for Performance Enhance or Undermine The Satisfaction from Emotional Labor?

Alicia A. Grandey, Nai‐Wen Chi, Jennifer A. Diamond · Personnel Psychology · 2013 · 130 citations

Customer Satisfaction, Behavioral Decision Making, Affective Variable +22

Interactions with the public: Bridging job design and emotional labor perspectives

Alicia A. Grandey, Jennifer A. Diamond · Journal of Organizational Behavior · 2010 · 125 citations

Organizational Communication, Workforce Development, Emotional Labor Perspectives +9

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