Concepedia

Lori Sideman Goldberg

LS

Statistics

Publications

3

Citations

594

H-Index

3

Active since

2007

Affiliations

Pennsylvania State University(Current)

Virginia Commonwealth University

Lori Sideman Goldberg is an author at Pennsylvania State University specializing in customer satisfaction, job satisfaction, and organizational behavior.

Publications per year

2007–2011

3

Publications

3

Display rules versus display autonomy: Emotion regulation, emotional exhaustion, and task performance in a call center simulation.

Lori Sideman Goldberg, Alicia A. Grandey · Journal of Occupational Health Psychology · 2007 · 502 citations

, , +13

Why and When do Stores With Satisfied Employees Have Satisfied Customers?

Alicia A. Grandey, Lori Sideman Goldberg, S. Douglas Pugh · Journal of Service Research · 2011 · 82 citations

, , +16

EMPLOYEE SATISFACTION, RESPONSIVENESS, AND CUSTOMER SATISFACTION: LINKAGES AND BOUNDARY CONDITIONS

Alicia A. Grandey, Lori Sideman Goldberg, S. Douglas Pugh · Academy of Management Proceedings · 2011 · 10 citations

, , +16

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