Concepedia

S. Douglas Pugh

SD

23

Publications

6.1K

Citations

18

H-Index

1994

Active since

Affiliations

University of North Carolina at Charlotte(Current)

Virginia Commonwealth University

Western University

Tulane University

John Wiley & Sons (United States)

S. Douglas Pugh is an author at University of North Carolina at Charlotte specializing in management, business, and organizational behavior.

Top concepts

ManagementBusinessOrganizational BehaviorSocial SciencesCustomer SatisfactionPsychologyMarketingSociologyHuman ResourcesService Quality

Publications per year

1994–2020

23

Publications

23

CITIZENSHIP BEHAVIOR AND SOCIAL EXCHANGE.

Mary A. Konovsky, S. Douglas Pugh · Academy of Management Journal · 1994 · 1.7K citations

Social Integration, Organizational Culture, Human Resource Management +18

SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER.

S. Douglas Pugh · Academy of Management Journal · 2001 · 1.3K citations

Customer Satisfaction, Social Psychology, Organizational Behavior +19

Exploring the Role of Emotions in Injustice Perceptions and Retaliation.

Laurie J. Barclay, Daniel P. Skarlicki, S. Douglas Pugh · Journal of Applied Psychology · 2005 · 563 citations

Behavioral Decision Making, Social Psychology, Discrimination +23

Citizenship Behavior and Social Exchange

Mary A. Konovsky, S. Douglas Pugh · Academy of Management Journal · 1994 · 361 citations

Social Action, Social Identity, Citizenship Behavior +8

Just Doing Business: Modern Racism and Obedience to Authority as Explanations for Employment Discrimination

Arthur P. Brief, Joerg Dietz, Robin R. Cohen et al. · Organizational Behavior and Human Decision Processes · 2000 · 350 citations

Race Law, Discrimination, Employment Discrimination +17

Rows per page

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