Linda Nasr

The interplay of customer experience and commitment

Timothy L. Keiningham, Joan Ball, Sabine Benoit et al. · Journal of Services Marketing · 2017 · 152 citations · Full text

Business, Marketing, Marketing Management +14

Transformative service research and service design: synergistic effects in healthcare

Sidney Anderson, Linda Nasr, Steven W. Rayburn · Service Industries Journal · 2017 · 146 citations

Arts, Design, Health Services Administration +14

The global refugee crisis: how can transformative service researchers help?

Linda Nasr, Raymond P. Fisk · Service Industries Journal · 2018 · 95 citations

Public Affairs, Social Policy, Health Services Research +10

Exploring the impact of customer feedback on the well-being of service entities

Linda Nasr, Jamie Burton, Thorsten Gruber et al. · Journal of service management · 2014 · 68 citations · Full text

Management, Organizational Behavior, Customer Relationship Management +8

Developing a deeper understanding of positive customer feedback

Linda Nasr, Jamie Burton, Thorsten Gruber · Journal of Services Marketing · 2017 · 41 citations · Full text

Business, Marketing, Marketing Management +15