Frederick Hong‐kit Yim

CRM: conceptualization and scale development

Leo Y.M. Sin, Alan C. B. Tse, Frederick Hong‐kit Yim · European Journal of Marketing · 2005 · 616 citations

Customer Satisfaction, Crm Measures, Project Management +19

Coping with Workplace Ostracism: The Roles of Ingratiation and Political Skill in Employee Psychological Distress

Long‐Zeng Wu, Frederick Hong‐kit Yim, Ho Kwong Kwan et al. · Journal of Management Studies · 2011 · 365 citations · Full text

Social Psychology, Human Resource Management, Worker Well-being +18

CEO Ethical Leadership and Corporate Social Responsibility: A Moderated Mediation Model

Long‐Zeng Wu, Ho Kwong Kwan, Frederick Hong‐kit Yim et al. · Journal of Business Ethics · 2014 · 250 citations

Ceo Ethical Leadership, Business Ethics, Moderated Mediation Model +13

Customer Relationship Management: Its Dimensions and Effect on Customer Outcomes

Frederick Hong‐kit Yim, Srinivasan Swaminathan · Journal of Personal Selling and Sales Management · 2004 · 205 citations · Full text

Customer Experience, Relationship Marketing, Customer Satisfaction +12

An analysis of the relationship between market orientation and business performance in the hotel industry

Leo Y.M. Sin, Alan C. B. Tse, Vincent C. S. Heung et al. · International Journal of Hospitality Management · 2005 · 170 citations

Market Orientation, Business Performance, Management +10