Aditi Sarkar Sengupta

How customers cope with service failure? A study of brand reputation and customer satisfaction

Aditi Sarkar Sengupta, M.S. Balaji, Balaji Krishnan · Journal of Business Research · 2014 · 264 citations

Marketing, Customer Satisfaction, Service Failure +15

Are cynical customers satisfied differently? Role of negative inferred motive and customer participation in service recovery

M.S. Balaji, Subhash Jha, Aditi Sarkar Sengupta et al. · Journal of Business Research · 2018 · 83 citations

Customer Satisfaction, Behavioral Decision Making, Negative Inferred Motive +14

Interactive effects of personal and organizational resources on frontline bank employees’ job outcomes

Aditi Sarkar Sengupta, Uğur Yavaş, Emin Babakus · International Journal of Bank Marketing · 2015 · 25 citations

Customer Satisfaction, Frontline Bank Employees, Job Performance +18

Impact of other customers on service quality evaluation and revisit intention in hospitality services

Aditi Sarkar Sengupta, S. Sreejesh · International Journal of Culture Tourism and Hospitality Research · 2017 · 10 citations

Customer Satisfaction, Consumer Research, Hotel Services +22

Misery loves company: evaluation of negative e-WOM effects at the post-service recovery stage

Aditi Sarkar Sengupta, Marla Royne Stafford, Alexa K. Fox · Journal of Service Theory and Practice · 2024 · 10 citations