Anurag Pant

All for one but does one strategy work for all?

Yi‐Ching Hsieh, Jinshyang Roan, Anurag Pant et al. · Managing Service Quality · 2012 · 65 citations

Customer Experience, Customer Satisfaction, Strategy Work +28

The challenges of long‐distance relationships: the effects of psychological distance between service provider and consumer on the efforts to recover from service failure

Yuan‐Shuh Lii, Charles S. Chien, Anurag Pant et al. · Journal of Applied Social Psychology · 2013 · 34 citations

Service Provider, Customer Satisfaction, Consumer Research +22

Does the Individualist Consume More? The Interplay of Ethics and Beliefs that Governs Consumerism Across Cultures

Monle Lee, Anurag Pant, Abbas J. Ali · Journal of Business Ethics · 2009 · 30 citations

Individual Responsibility, Culture, Consumer Culture +9

Snowball to avalanche

Hung-Chang Chiu, Anurag Pant, Yi-Ching Hsieh et al. · European Journal of Marketing · 2014 · 28 citations

Digital Marketing, Online Communication, Consumer Research +22

Balancing the scales: recovering from service failures depends on the psychological distance of consumers

Yuan‐Shuh Lii, Anurag Pant, Monle Lee · Service Industries Journal · 2011 · 27 citations

Customer Satisfaction, Behavioral Decision Making, Social Psychology +18