Eric T.K. Lim

Customer's reaction to cross-channel integration in omnichannel retailing: The mediating roles of retailer uncertainty, identity attractiveness, and switching costs

Yang Li, Hefu Liu, Eric T.K. Lim et al. · Decision Support Systems · 2017 · 251 citations

Customer Satisfaction, Omnichannel Logistics, Online Customer Behavior +13

Using the elaboration likelihood model to examine online persuasion through website design

Dianne Cyr, Milena Head, Eric T.K. Lim et al. · Information & Management · 2018 · 225 citations

Online Experiment, Website Design, Persuasive Technology +16

Disentangling utilitarian and hedonic consumption behavior in online shopping: An expectation disconfirmation perspective

Fei Liu, Eric T.K. Lim, Hongxiu Li et al. · Information & Management · 2019 · 182 citations · Full text

Customer Satisfaction, Expectation Disconfirmation Perspective, Behavioral Decision Making +17

Disentangling Digital Platform Competition: The Case of UK Mobile Payment Platforms

Erol Kazan, Chee‐Wee Tan, Eric T.K. Lim et al. · Journal of Management Information Systems · 2018 · 170 citations · Full text

Electronic Marketplace, Fintech, Economics +15

Business on Chain: A Comparative Case Study of Five Blockchain-Inspired Business Models

Alain Yee‐Loong Chong, Eric T.K. Lim, Xiuping Hua et al. · Journal of the Association for Information Systems · 2019 · 138 citations · Full text

Business Intelligence, Value Theory, Business Model Canvas +23