Stephanie M. Mangus

Artist Authenticity: How Artists’ Passion and Commitment Shape Consumers’ Perceptions and Behavioral Intentions across Genders

Julie Guidry Moulard, Dan Hamilton Rice, Carolyn Garrity et al. · Psychology and Marketing · 2014 · 118 citations

Consumer Study, Consumer Research, Consumer Culture +20

The road to customer loyalty paved with service customization

Dora E. Bock, Stephanie M. Mangus, Judith Anne Garretson Folse · Journal of Business Research · 2016 · 79 citations

Customer Satisfaction, Service Customization, Service Research +8

The road to recovery: Overcoming service failures through positive emotions

Matthew M. Lastner, Judith Anne Garretson Folse, Stephanie M. Mangus et al. · Journal of Business Research · 2016 · 68 citations

Positive Emotions, Customer Satisfaction, Service Recovery +8

Examining the effects of mutual information sharing and relationship empathy: A social penetration theory perspective

Stephanie M. Mangus, Dora E. Bock, Eli Jones et al. · Journal of Business Research · 2019 · 68 citations

Social Networks, Human Communication, Interpersonal Communication +14

The interplay between business and personal trust on relationship performance in conditions of market turbulence

Stephanie M. Mangus, Eli Jones, Judith Anne Garretson Folse et al. · Journal of the Academy of Marketing Science · 2020 · 50 citations

Trust Metric, Relationship Marketing, Customer Satisfaction +11