Concepedia

Matthew M. Lastner

MM

2

Publications

104

Citations

2

H-Index

2016

Active since

Affiliations

Louisiana State University(Current)

Matthew M. Lastner is an author at Louisiana State University specializing in management, customer satisfaction, and business.

Top concepts

BusinessManagementCustomer SatisfactionBiasMarketingPsychologyCoping BehaviorConsumer BehaviorConsumer ResearchCrisis Management

Publications per year

2016–2019

2

Publications

2

The road to recovery: Overcoming service failures through positive emotions

Matthew M. Lastner, Judith Anne Garretson Folse, Stephanie M. Mangus et al. · Journal of Business Research · 2016 · 68 citations

Positive Emotions, Customer Satisfaction, Service Recovery +8

I guess that is fair: How the efforts of other customers influence buyer price fairness perceptions

Matthew M. Lastner, Patrick Fennell, Judith Anne Garretson Folse et al. · Psychology and Marketing · 2019 · 36 citations

Customer Satisfaction, Consumer Uncertainty, Behavioral Decision Making +20

Rows per page

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