Patrick Fennell

The road to recovery: Overcoming service failures through positive emotions

Matthew M. Lastner, Judith Anne Garretson Folse, Stephanie M. Mangus et al. · Journal of Business Research · 2016 · 68 citations

Positive Emotions, Customer Satisfaction, Service Recovery +8

I guess that is fair: How the efforts of other customers influence buyer price fairness perceptions

Matthew M. Lastner, Patrick Fennell, Judith Anne Garretson Folse et al. · Psychology and Marketing · 2019 · 36 citations

Customer Satisfaction, Consumer Uncertainty, Behavioral Decision Making +20

#Activism: Investor Reactions to Corporate Sociopolitical Activism

Simbarashe Pasirayi, Patrick Fennell, Kayla B. Follmer · Business & Society · 2022 · 27 citations

Public Opinion, Political Polarization, Political Behavior +23

The moderating role of donation quantifiers on price fairness judgments

Patrick Fennell, Joshua T. Coleman, Andrew Kuo · Journal of Business Research · 2020 · 22 citations

Economics, Pricing Policy, Behavioral Decision Making +11

The effect of subscription-based direct-to-consumer channel additions on firm value

Simbarashe Pasirayi, Patrick Fennell · Journal of Business Research · 2020 · 20 citations

Interactive Marketing, Firm Value, Management +8