Jennifer L. Stevens

Timeliness, transparency, and trust: A framework for managing online customer complaints

Jennifer L. Stevens, Brian I. Spaid, Michael Breazeale et al. · Business Horizons · 2018 · 109 citations

Trust Metric, Customer Satisfaction, Online Customer Behavior +11

Tell it like it is: The effects of differing responses to negative online reviews

Carol L. Jones, Jennifer L. Stevens, Michael Breazeale et al. · Psychology and Marketing · 2018 · 56 citations

Negative Online Reviews, Customer Satisfaction, Digital Marketing +26

Blockchain: a game changer for marketers?

Mark R. Gleim, Jennifer L. Stevens · Marketing Letters · 2021 · 52 citations

Market Mechanism, Game Theory, Two-sided Market +6

Signaling green: Investigating signals of expertise and prosocial orientation to enhance consumer trust

Stacie F. Waites, Jennifer L. Stevens, Tyler Hancock · Journal of Consumer Behaviour · 2020 · 42 citations

Green Marketing, Behavioral Decision Making, Consumer Study +20

Panic Attack: How Illegitimate Invasions of Privacy Cause Consumer Anxiety and Dissatisfaction

Carol L. Jones, Jennifer L. Stevens, Stephanie M. Noble et al. · Journal of Public Policy & Marketing · 2019 · 36 citations

Engineering, Digital Marketing, Consumer Research +18