Exploring relationship development with social chatbots: A mixed-method study of replika

Iryna Pentina, Tyler Hancock, Tianling Xie

Computers in Human Behavior

Social ChatbotsConversational User InterfaceRelationship DevelopmentSocial MediaEngineering +11

One size doesn’t fit all: a uses and gratifications analysis of social media platforms

Mark J. Pelletier, Alexandra Krallman, F. Gérard Adams, +1

Journal of Research in Interactive Marketing

Social Media UsersDigital MarketingOnline CommunicationOnline CommunitiesConsumer Research +22

Friend, mentor, lover: does chatbot engagement lead to psychological dependence?

Tianling Xie, Iryna Pentina, Tyler Hancock

Journal of service management

ChatbotSocial PsychologyCommunicationPsychologySocial Sciences +19

Consumer–machine relationships in the age of artificial intelligence: Systematic literature review and research directions

Iryna Pentina, Tianling Xie, Tyler Hancock, +1

Psychology and Marketing

Artificial IntelligenceEngineeringConsumer ResearchSocial InfluenceSocial Value +22

Engaging the Avatar: The effects of authenticity signals during chat-based service recoveries

Carol L. Jones, Tyler Hancock, Brett Kazandjian, +1

Journal of Business Research

Social IdentityEngineeringHuman CommunicationInterpersonal CommunicationCommunication Study +12

Signaling green: Investigating signals of expertise and prosocial orientation to enhance consumer trust

Stacie F. Waites, Jennifer L. Stevens, Tyler Hancock

Journal of Consumer Behaviour

Green MarketingBehavioral Decision MakingConsumer StudyConsumer ResearchConsumer Attitude +18

Positioning through B2B carrier signals: Understanding how service quality is communicated via websites

Zachary Williams, Jason E. Lueg, Tyler Hancock, +1

Industrial Marketing Management

Customer SatisfactionMobile MarketingBusiness-to-business ResearchService QualityInteractive Marketing +10

Fueling and cooling firestorms: how online community members enable and disable online negative e-WOM

Tyler Hancock, Michael Breazeale, F. Gérard Adams, +1

Journal of Product & Brand Management

Customer SatisfactionEngineeringInternet ScienceOnline CommunitiesConsumer Research +17

Exploring jealousy and envy in communal relationship revenge-seeking

Tyler Hancock, F. Gérard Adams, Michael Breazeale, +1

Journal of Consumer Marketing

Customer SatisfactionBehavioral Decision MakingSocial PsychologyConsumer ResearchConsumer Attitude +23

Salesperson’s perceived personal identification with supervisor and the relationship with turnover intention and performance: a mediated motivation model

Michael L. Mallin, Tyler Hancock, Ellen Bolman Pullins, +1

Journal of Personal Selling and Sales Management