Publication | Closed Access
Timeliness, transparency, and trust: A framework for managing online customer complaints
109
Citations
35
References
2018
Year
Trust MetricCustomer SatisfactionOnline Customer BehaviorInteractive MarketingReputation ManagementManagementBusinessTrust PrivacyTrustReputation SystemInformation ManagementCommunicationOnline Customer ComplaintsMarketing
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|---|---|---|
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