Dale F. Duhan

Influences on Consumer Use of Word-of-Mouth Recommendation Sources

Dale F. Duhan, Scott D. Johnson, James B. Wilcox et al. · Journal of the Academy of Marketing Science · 1997 · 487 citations

Online Customer Behavior, Advertising, Interactive Marketing +7

Differential Effects of Experience, Subjective Knowledge, and Objective Knowledge on Sources of Information used in Consumer Wine Purchasing

Tim H. Dodd, Debra A. Laverie, James F. Wilcox et al. · Journal of Hospitality & Tourism Research · 2005 · 330 citations

Customer Satisfaction, Behavioral Decision Making, Consumer Study +17

Supervisor Communication Practices and Service Employee Job Outcomes

Mark C. Johlke, Dale F. Duhan · Journal of Service Research · 2000 · 171 citations

Employee Involvement, Customer Satisfaction, Job Satisfaction +15

Gray Markets and the Legal Status of Parallel Importation

Dale F. Duhan, Mary Jane Sheffet · Journal of Marketing · 1988 · 115 citations

Barrier To Entry, Economics, Trademark +13

An Integrated Model of Sales Managers' Communication Practices

Mark C. Johlke, Dale F. Duhan, R. D. Howell et al. · Journal of the Academy of Marketing Science · 2000 · 90 citations

Customer Satisfaction, Organizational Communication, Sales Managers +6