12
Publications
1.1K
Citations
11
H-Index
1997
Active since
Affiliations
Dieter Ahlert is an author at University of Münster specializing in management, business, and marketing.
Top concepts
ManagementBusinessMarketingConsumer BehaviorConsumer ResearchEngineeringBusiness StrategyCustomer SatisfactionEconomicsMarket Design
Publications per year
1997–2010
12
12
E-satisfaction: a re-examination
Heiner Evanschitzky, Gowri K. Iyer, J. Hesse et al. · Journal of Retailing · 2004 · 343 citations
Customer Satisfaction, Technology Acceptance Model, E-services +6
Switching Barriers in the Four-Stage Loyalty Model
Markus Blut, Heiner Evanschitzky, Verena Vogel et al. · 2007 · 67 citations
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