Jacqueline van Beuningen

Customer Self-Efficacy in Technology-Based Self-Service

Jacqueline van Beuningen, Ko de Ruyter, Martin Wetzels et al. · Journal of Service Research · 2008 · 128 citations

Business, Management Information Systems, Marketing +13

The Power of Self-Efficacy Change During Service Provision: Making Your Customers Feel Better About Themselves Pays Off

Jacqueline van Beuningen, Ko de Ruyter, Martin Wetzels · Journal of Service Research · 2010 · 46 citations

Business, Marketing, Social Psychology +14

B2B Channel Partner Programs: Disentangling Indebtedness from Gratitude

Jan Pelser, Ko de Ruyter, Martin Wetzels et al. · Journal of Retailing · 2015 · 43 citations

Business, Marketing, Marketing Management +7

Developing a Social Capital Index for the Netherlands

Jacqueline van Beuningen, Hans Schmeets · Social Indicators Research · 2012 · 41 citations

Social Sciences, Economics, Sociology +8

Quality mental model convergence and business performance

Roland T. Rust, Christine Moorman, Jacqueline van Beuningen · International Journal of Research in Marketing · 2015 · 19 citations

Management, Organizational Behavior, Quality Management +14