Juan Carlos Fandos-Roig

Service quality in bank during an economic crisis

Diego Monferrer, Marta Estrada, Juan Carlos Fandos-Roig et al. · International Journal of Bank Marketing · 2016 · 71 citations

Total Quality Management, Customer Satisfaction, Quality Management Systems +17

Does CSR Help to Retain Customers in a Service Company?

Juan Carlos Fandos-Roig, Javier Sánchez, Sandra Tena-Monferrer et al. · Sustainability · 2020 · 38 citations · Full text

Customer Satisfaction, Services Management, Consumer Research +24

Airline website loyalty formation and the moderating effects of gender and education

Santiago Forgas‐Coll, Ramon Palau‐Saumell, Javier Sánchez et al. · Service Business · 2012 · 30 citations · Full text

Customer Satisfaction, Gendered Perception, Online Customer Behavior +9

Destination image and tourist motivations as antecedents of tourist engagement

Miguel Ángel Moliner Tena, Lucio Hernández-Lobato, Juan Carlos Fandos-Roig et al. · International Journal of Tourism Cities · 2023 · 19 citations

Customer Satisfaction, Culture, Tourism Management +13

Shopping motivation in consumer loyalty formation process: the case of Spanish retail

Sandra Tena-Monferrer, Juan Carlos Fandos-Roig, Javier Sánchez et al. · International Journal of Retail & Distribution Management · 2021 · 17 citations · Full text

Consumer Motivation, Consumer Study, Consumer Research +18