Santiago Forgas‐Coll

User Acceptance of Mobile Apps for Restaurants: An Expanded and Extended UTAUT-2

Ramon Palau‐Saumell, Santiago Forgas‐Coll, Javier Sánchez et al. · Sustainability · 2019 · 307 citations · Full text

Customer Satisfaction, Effort Expectancy, Mobile Interaction +27

Antecedents of airline passenger loyalty: Low-cost versus traditional airlines

Santiago Forgas‐Coll, Miguel Ángel Moliner Tena, Javier Sánchez et al. · Journal of Air Transport Management · 2010 · 190 citations

Customer Satisfaction, Service Quality, Management +7

Urban destination loyalty drivers and cross-national moderator effects: The case of Barcelona

Santiago Forgas‐Coll, Ramon Palau‐Saumell, Javier Sánchez et al. · Tourism Management · 2012 · 118 citations

Customer Satisfaction, Urban Tourism, Destination Marketing +10

Tourist Behavior Intentions and the Moderator Effect of Knowledge of UNESCO World Heritage Sites

Ramon Palau‐Saumell, Santiago Forgas‐Coll, Javier Sánchez et al. · Journal of Travel Research · 2012 · 88 citations

Customer Satisfaction, Tourism Management, Tourism Performance +22

How Do Service Quality, Experiences and Enduring Involvement Influence Tourists' Behavior? An Empirical Study in the Picasso and Miró Museums in Barcelona

Santiago Forgas‐Coll, Ramon Palau‐Saumell, Jorge Matute et al. · International Journal of Tourism Research · 2017 · 66 citations

Do Service Quality, Customer Satisfaction, Culture +15