Miguel Ángel Moliner Tena

Perceived value of the purchase of a tourism product

Javier Sánchez, Luís Callarisa, Rosa María Rodríguez Artola et al. · Tourism Management · 2005 · 1K citations

Customer Satisfaction, Destination Marketing, Tourism Competitiveness +6

Customer perceived value in banking services

Juan Carlos Fandos Roig, Javier Sánchez, Miguel Ángel Moliner Tena et al. · International Journal of Bank Marketing · 2006 · 333 citations

Customer Satisfaction, Value Theory, Consumer Research +18

The influence of social media in creating expectations. An empirical study for a tourist destination

Yeamduan Narangajavana, Luís J. Callarisa-Fiol, Miguel Ángel Moliner Tena et al. · Annals of Tourism Research · 2017 · 330 citations · Full text

Customer Satisfaction, Online Customer Behavior, Social Media +11

Perceived relationship quality and post‐purchase perceived value

Miguel Ángel Moliner Tena, Javier Sánchez, Rosa María Rodríguez Artola et al. · European Journal of Marketing · 2007 · 275 citations

Relationship Marketing, Customer Satisfaction, Consumer Decision Making +15

User-Generated Content Sources in Social Media: A New Approach to Explore Tourist Satisfaction

Yeamduan Narangajavana, Luís J. Callarisa-Fiol, Miguel Ángel Moliner Tena et al. · Journal of Travel Research · 2017 · 255 citations · Full text

Customer Satisfaction, Social Media, Ugc Sources +14