Concepedia

Christine Mathies

CM

12

Publications

529

Citations

12

H-Index

2007

Active since

Affiliations

UNSW Sydney(Current)

Australian Institute of Business

University of Newcastle Australia

University of Technology Sydney

Christine Mathies is an author at UNSW Sydney specializing in marketing, management, and customer satisfaction.

Top concepts

MarketingManagementCustomer SatisfactionConsumer ResearchBusinessConsumer BehaviorUser ExperienceDigital MarketingInteractive MarketingArts

Publications per year

2007–2023

12

Publications

12

Customer service understanding: gender differences of frontline employees

Christine Mathies, Marion R. Burford · Managing Service Quality · 2011 · 74 citations

Customer Satisfaction, Gendered Perception, Services Management +19

The antecedents and consequences of humour for service

Christine Mathies, Tung Moi Chiew, Michael Kleinaltenkamp · Journal of Service Theory and Practice · 2016 · 74 citations

Customer Satisfaction, Social Psychology, Communication +19

Customer acceptance of frontline service robots in retail banking: A qualitative approach

Amelia Amelia, Christine Mathies, Paul G. Patterson · Journal of service management · 2021 · 65 citations

Customer Experience, Customer Satisfaction, Engineering +24

Authentic isn't always best: When inauthentic social media influencers induce positive consumer purchase intention through inspiration

Vasiliki Andonopoulos, Jenny Lee, Christine Mathies · Journal of Retailing and Consumer Services · 2023 · 63 citations · Full text

Customer Satisfaction, Digital Marketing, Consumer Study +20

A Hierarchical Model of Virtual Experience and Its Influences on the Perceived Value and Loyalty of Customers

Bhuminan Piyathasanan, Christine Mathies, Martin Wetzels et al. · International Journal of Electronic Commerce · 2014 · 60 citations · Full text

Customer Experience, Customer Satisfaction, Flow Experience +21

Rows per page

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