Statistics
Publications
17
Citations
1.3K
H-Index
15
Active since
2005
Yingzi Xu is an author at Auckland University of Technology specializing in business, consumer behavior, and marketing.
Publications per year
2005–2021
17
17
Relational impact of service providers' interaction behavior in healthcare
Sanjaya Singh Gaur, Yingzi Xu, Ali Quazi et al. · Managing Service Quality · 2011 · 126 citations
Show you care: initiating co-creation in service recovery
Yingzi Xu, Roger Marshall, Bo Edvardsson et al. · Journal of service management · 2014 · 103 citations
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