Concepedia

Volker G. Kuppelwieser

VG

38

Publications

12.2K

Citations

23

H-Index

2011

Active since

Affiliations

NEOMA Business School(Current)

International University of Monaco

University of Canterbury

University of Wuppertal

Pacific Lutheran University

Volker G. Kuppelwieser is an author at NEOMA Business School specializing in marketing, management, and business.

Top concepts

MarketingBusinessManagementConsumer ResearchCustomer SatisfactionConsumer BehaviorUser ExperienceConsumer Decision MakingMarketing InsightsEngineering

Publications per year

2011–2024

38

Publications

38

Partial least squares structural equation modeling (PLS-SEM)

Joe F. Hair, Marko Sarstedt, Lucas Hopkins et al. · European Business Review · 2014 · 10.5K citations

Customer engagement in evolving technological environments: synopsis and guiding propositions

Linda D. Hollebeek, David E. Sprott, Tor W. Andreassen et al. · European Journal of Marketing · 2019 · 188 citations · Full text

Customer Experience, Customer Satisfaction, Consumer Study +19

Equilibrating resources and challenges during crises: a framework for service ecosystem well-being

Jörg Finsterwalder, Volker G. Kuppelwieser · Journal of service management · 2020 · 143 citations

Organizations, Service Innovation, Services Management +21

Measuring customer experience quality: The EXQ scale revisited

Volker G. Kuppelwieser, Philipp Klaus · Journal of Business Research · 2020 · 132 citations

Customer Experience, Customer Satisfaction, Service Quality +5

Transformative service research and service dominant logic: Quo Vaditis?

Volker G. Kuppelwieser, Jörg Finsterwalder · Journal of Retailing and Consumer Services · 2015 · 130 citations

Customer Satisfaction, Service Logic, Organizational Communication +5

Rows per page

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