Volker G. Kuppelwieser

Partial least squares structural equation modeling (PLS-SEM)

Joe F. Hair, Marko Sarstedt, Lucas Hopkins et al. · European Business Review · 2014 · 11K citations

Business, Management Information Systems, Marketing +12

Customer engagement in evolving technological environments: synopsis and guiding propositions

Linda D. Hollebeek, David E. Sprott, Tor W. Andreassen et al. · European Journal of Marketing · 2019 · 201 citations · Full text

Business, Marketing, Marketing Management +11

Equilibrating resources and challenges during crises: a framework for service ecosystem well-being

Jörg Finsterwalder, Volker G. Kuppelwieser · Journal of service management · 2020 · 148 citations

Management, Strategic Management, Crisis Management +10

Measuring customer experience quality: The EXQ scale revisited

Volker G. Kuppelwieser, Philipp Klaus · Journal of Business Research · 2020 · 142 citations

Business, Marketing, Marketing Management +12

Transformative service research and service dominant logic: Quo Vaditis?

Volker G. Kuppelwieser, Jörg Finsterwalder · Journal of Retailing and Consumer Services · 2015 · 135 citations

Business, Marketing, Service Design +6