Concepedia
Journal of Business Research · 2015 · 70 citations · 75 references
Relationship MarketingCustomer SatisfactionConsumer LoyaltyConsumer StudyManagementBusinessConsumer ResearchConsumer AttitudeConsumer BehaviorMarketingConsumer EngagementCustomer LoyaltyOther Loyalties
75
Stress, appraisal, and coping
H.J. Eysenck · Behaviour Research and Therapy · 1985 · 32.3K citations
Behavioral Sciences, Social Stress, Social Sciences +6
The need to belong: Desire for interpersonal attachments as a fundamental human motivation.
Roy F. Baumeister, Mark R. Leary · Psychological Bulletin · 1995 · 21K citations
Social Isolation, Ongoing Relational Bond, Interpersonal Adaptation +18
Culture and the self: Implications for cognition, emotion, and motivation.
Hazel Rose Markus, Shinobu Kitayama · Psychological Review · 1991 · 20.4K citations
Social Psychology, Individual Differences, Cultural Factor +24
The Commitment-Trust Theory of Relationship Marketing
Robert M. Morgan, Shelby D. Hunt · Journal of Marketing · 1994 · 17.4K citations
Relationship Marketing, Customer Satisfaction, Media Marketing +15
The measurement and antecedents of affective, continuance and normative commitment to the organization
Natalie J. Allen, John P. Meyer · Journal of Occupational Psychology · 1990 · 11.4K citations