A Study on the Effect of Authenticity on Heritage Tourists’ Mindful Tourism Experience: The Case of the Forbidden City

Abstract

While heritage tourism has been explored widely in the tourism literature, there remains a need to further understand the antecedent variables that influence tourist experiences in such a context. This study applied mindfulness theory, investigating the effect of authenticity and mindfulness on the tourist experience and how the tourist experience influenced satisfaction and loyalty. A structural model was used with eight proposed hypotheses based on data collected in the spring of 2021 from 363 Chinese visitors to the Forbidden City. Confirmatory factor analysis (CFA) and structural equation modeling (SEM) were employed, enabling variable relations to be tested. Results revealed that authenticity significantly influenced mindfulness, and mindfulness significantly influenced tourists’ experience. Furthermore, two dimensions of tourists’ experience influenced satisfaction and satisfaction influenced loyalty.