Concepedia
International Journal of Hospitality Management · 2022 · 24 citations · 53 references
Social SciencesPsychologyPersuasionCustomer EngagementOpinion MiningPeer ReviewSentiment AnalysisReview ValenceReviewsValence Modeling
53
Service-dominant logic: continuing the evolution
Stephen L. Vargo, Robert F. Lusch · Journal of the Academy of Marketing Science · 2007 · 7.3K citations
Business, Information Systems, Business Strategy +2
The Effect of Word of Mouth on Sales: Online Book Reviews
Judith A. Chevalier, Dina Mayzlin · Journal of Marketing Research · 2006 · 5.9K citations
Business, Marketing, Marketing Management +15
VADER: A Parsimonious Rule-Based Model for Sentiment Analysis of Social Media Text
Cecelia Hutto, Éric Gilbert · Proceedings of the International AAAI Conference on Web and Social Media · 2014 · 5.7K citations · Full text
Computing, Computer Science, Machine Learning +16
Negativity Bias, Negativity Dominance, and Contagion
Paul Rozin, Edward B. Royzman · Personality and Social Psychology Review · 2001 · 4.3K citations
Social Sciences, Behavioral Sciences, Psychology +15
What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com1
Susan M. Mudambi, David Schuff · MIS Quarterly · 2010 · 2.4K citations
Business, Marketing, Marketing Management +17