Concepedia

An investigation of self-service technology usage during the COVID-19 pandemic: The changing perceptions of ‘self’ and technologies

Xueqin Wang, Yiik Diew Wong, Shanshan Sun, Kum Fai Yuen

Technology in Society · 2022 · 42 citations · 81 references

Open access

Concepts

ManagementInformation TechnologyTechnology ManagementSelfSelf-management SupportPandemic ResponseSelf-managementSelf-service SystemsSelf-service TechnologiesConsumer Self-serviceDigital Self-managementMobile Self-service TechnologiesMotivation For Self-managementPatient Self-managementSelf-monitoringSelf-service Technology Design

References

81

Toward a universal psychological structure of human values.

Shalom H. Schwartz, Wolfgang Bilsky · Journal of Personality and Social Psychology · 1987 · 3.6K citations

Social Sciences, Psychology, Social Psychology +11

Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters

Matthew L. Meuter, Amy L. Ostrom, Robert I. Roundtree et al. · Journal of Marketing · 2000 · 2.9K citations

Business, Marketing, Marketing Management +17

Converging measurement of horizontal and vertical individualism and collectivism.

Harry C. Triandis, Michele J. Gelfand · Journal of Personality and Social Psychology · 1998 · 2.8K citations

Humanities, Social Psychology, Individual Differences +4

Understanding and Predicting Electronic Commerce Adoption: An Extension of the Theory of Planned Behavior1

Pavlou, Mendel Fygenson · MIS Quarterly · 2006 · 2.6K citations

Business, Information Systems, Management Information Systems +15

An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors

Pratibha A. Dabholkar, Richard P. Bagozzi · Journal of the Academy of Marketing Science · 2002 · 1.8K citations

Business, Marketing, Marketing Management +15