Journal of Retailing and Consumer Services · 2022 · 33 citations · 67 references
Customer SatisfactionWorkforce DevelopmentService ResearchService StudyHigh-performance Work SystemsManagementBusinessService Encounter QualityEducationService ScienceService InteractionHigh-contact Service IndustriesHuman Resource ManagementTechnologyService Design
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Exchange and Power in Social Life.
Robert Bierstedt, Peter M. Blau · American Sociological Review · 1965 · 13.8K citations