Concepedia

Chunyong Tang

CT

6

Publications

209

Citations

6

H-Index

2018

Active since

Affiliations

Southwest Jiaotong University(Current)

Sichuan Agricultural University

Chunyong Tang is an author at Southwest Jiaotong University specializing in human resource management, business, and management.

Top concepts

BusinessManagementHuman ResourcesCustomer SatisfactionEducationMarketingService QualityTechnologyService DesignUser Experience

Publications per year

2018–2023

6

Publications

6

How does training improve customer service quality? The roles of transfer of training and job satisfaction

Jie Shen, Chunyong Tang · European Management Journal · 2018 · 113 citations

Job Satisfaction, Customer Satisfaction, Service Quality +7

In pursuit of service encounter quality: Will service-oriented high-performance work systems benefit high-contact service industries?

Daniel Asante, Chunyong Tang, Michael Kwamega et al. · Journal of Retailing and Consumer Services · 2022 · 33 citations

Customer Satisfaction, Workforce Development, Service Research +12

Knowledge absorptive capacity and project innovativeness: the moderating role of internal and external social capital

Fouzia Kanwal, Chunyong Tang, Atiq Ur Rehman et al. · Knowledge Management Research & Practice · 2020 · 24 citations

Leveraging perceived HPWS to improve service encounter quality in high-contact service industries

Daniel Asante, Chunyong Tang, Eric Adom Asante et al. · Journal of Retailing and Consumer Services · 2023 · 16 citations

Total Quality Management, Customer Satisfaction, Service Quality +13

Effects of developmental HR practices on management innovation: a scenario experiment study

Jie Huang, Chunyong Tang, Ting Deng · Chinese Management Studies · 2021 · 13 citations

Education, Human Resource Management, Innovation Management +17

Rows per page

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