Chunyong Tang

How does training improve customer service quality? The roles of transfer of training and job satisfaction

Jie Shen, Chunyong Tang · European Management Journal · 2018 · 113 citations

Job Satisfaction, Customer Satisfaction, Service Quality +7

In pursuit of service encounter quality: Will service-oriented high-performance work systems benefit high-contact service industries?

Daniel Asante, Chunyong Tang, Michael Kwamega et al. · Journal of Retailing and Consumer Services · 2022 · 33 citations

Customer Satisfaction, Workforce Development, Service Research +12

Knowledge absorptive capacity and project innovativeness: the moderating role of internal and external social capital

Fouzia Kanwal, Chunyong Tang, Atiq Ur Rehman et al. · Knowledge Management Research & Practice · 2020 · 24 citations

Leveraging perceived HPWS to improve service encounter quality in high-contact service industries

Daniel Asante, Chunyong Tang, Eric Adom Asante et al. · Journal of Retailing and Consumer Services · 2023 · 16 citations

Total Quality Management, Customer Satisfaction, Service Quality +13

Effects of developmental HR practices on management innovation: a scenario experiment study

Jie Huang, Chunyong Tang, Ting Deng · Chinese Management Studies · 2021 · 13 citations

Education, Human Resource Management, Innovation Management +17