Concepedia
International Journal of Hospitality Management · 2021 · 100 citations · 83 references
Price FairnessGreen MarketingHospitality MarketingBusinessBrand DevelopmentHospitalityManagementGreen ProductTourismMental HealthMarketingHospitality IndustryConsumer AttitudeGreen BrandsHospitality Management
83
A Conceptual Model of Service Quality and Its Implications for Future Research
A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · Journal of Marketing · 1985 · 9.8K citations
Total Quality Management, Customer Satisfaction, Service Quality +14
Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics
Claes Fornell, David F. Larcker · Journal of Marketing Research · 1981 · 9.6K citations
Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence
Valarie A. Zeithaml · Journal of Marketing · 1988 · 9.4K citations
Total Quality Management, Customer Satisfaction, Consumer Study +18
Servicescapes: The Impact of Physical Surroundings on Customers and Employees
Mary Jo Bitner · Journal of Marketing · 1992 · 3.6K citations
Customer Satisfaction, Marketing Goals, Physical Surroundings +17
Developing an extended Theory of Planned Behavior model to predict consumers’ intention to visit green hotels
Mei‐Fang Chen, Pei-Ju Tung · International Journal of Hospitality Management · 2013 · 1.4K citations
Green Hotels, Tourism Management, Behavioral Sciences +12