Multichannel retail competition with product returns: Effects of restocking fee legislation

Direct Marketing, Indirect Profits: A Strategic Analysis of Dual-Channel Supply-Chain Design

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Management, Marketing, Supply Chain Management +17

Technology and the Customer Interface: What Consumers Want in the Physical and Virtual Store

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Business, Information Systems, Marketing +14

Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider

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Business, Information Systems, Marketing +16

Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information

Santiago Gallino, Antonio Moreno · Management Science · 2014 · 697 citations

Business, Operations Management, Retail Management +15

Boiling Frogs: Pricing Strategies for a Manufacturer Adding a Direct Channel that Competes with the Traditional Channel

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Management, Business Economics, Economics +17