Concepedia

Determining what individual SUS scores mean

Journal of Usability Studies archive · 2009 · 398 citations · 6 references

Concepts

EducationInformation SystemsPsychologyPsychometricsScale DevelopmentUser Experience DesignRating Scale DevelopmentScore InterpretationScore ScalingUsability EvaluationUsability TestingInteractive Voice Response SystemsQuestionnaire-based Usability AssessmentScale Score ReportingScale ScoresScaling Of Test ScoresScore Scale DevelopmentStandardized Test ScoresSystem Usability

Abstract

The System Usability Scale (SUS) is an inexpensive, yet effective tool for assessing the usability of a product, including Web sites, cell phones, interactive voice response systems, TV application...

References

6

The Predictive Validity of Multiple-Item versus Single-Item Measures of the Same Constructs

Lars Bergkvist, John R. Rossiter · Journal of Marketing Research · 2007 · 2.9K citations · Full text

Business, Marketing, Marketing Management +14

The C-OAR-SE procedure for scale development in marketing

John R. Rossiter · International Journal of Research in Marketing · 2002 · 2.4K citations · Full text

Education, Marketing, Marketing Management +5

Single-Item Versus Multiple-Item Measurement Scales: An Empirical Comparison

Donald G. Gardner, L. L. Cummings, Randall B. Dunham et al. · Educational and Psychological Measurement · 1998 · 729 citations

Social Sciences, Behavioral Sciences, Psychology +15

A Comparison of Questionnaires for Assessing Website Usability

Thomas S. Tullis, Jacqueline N. Stetson · 2004 · 557 citations

Architecture, Information Systems, Information Technology +15

Overall job satisfaction: how good are single versus multiple‐item measures?

Titus Oshagbemi · Journal of Managerial Psychology · 1999 · 362 citations

Social Sciences, Educational Assessment, Educational Measurement +11