Concepedia
International Journal of Hospitality Management · 2018 · 112 citations · 73 references
Open access
BusinessMarketingRecommender SystemsCustomer EngagementOnline Booking SystemsOnline Consumer BehaviorOnline FeedbackPeer ReviewReputation ManagementOnline Peer ReviewPeer Review EffectivenessReviews
73
The Market for "Lemons": Quality Uncertainty and the Market Mechanism
George A. Akerlof · The Quarterly Journal of Economics · 1970 · 22.6K citations
Social Sciences, Economics, Microeconomics +8
The Effect of Word of Mouth on Sales: Online Book Reviews
Judith A. Chevalier, Dina Mayzlin · Journal of Marketing Research · 2006 · 5.9K citations
Business, Marketing, Marketing Management +15
Using Online Conversations to Study Word-of-Mouth Communication
David Godes, Dina Mayzlin · Marketing Science · 2004 · 2.6K citations
Social Sciences, Communication, Mass Communication +6
What Makes a Helpful Online Review? A Study of Customer Reviews on Amazon.Com1
Susan M. Mudambi, David Schuff · MIS Quarterly · 2010 · 2.4K citations
Business, Marketing, Marketing Management +17
Do online reviews matter? — An empirical investigation of panel data
Wenjing Duan, Bin Gu, Andrew B. Whinston · Decision Support Systems · 2008 · 1.7K citations
Social Sciences, Information Systems, Econometrics +10