Concepedia
European Research on Management and Business Economics · 2017 · 36 citations · 49 references
Open access
49
Measuring Service Quality: A Reexamination and Extension
J. Joseph Cronin, Steven A. Taylor · Journal of Marketing · 1992 · 8.8K citations
Total Quality Management, Customer Satisfaction, Service Quality Construct +14
Customer Loyalty: Toward an Integrated Conceptual Framework
Anthony Steven Dick, Kunal Basu · Journal of the Academy of Marketing Science · 1994 · 6.5K citations
Customer Satisfaction, Consumer Research, Business +4
J. Joseph Cronin, Steven A. Taylor · Journal of Marketing · 1992 · 4.9K citations
Customer Satisfaction, Service Quality, Service Research +5
Marketing the competitive destination of the future
Dimitrios Buhalis · Tourism Management · 2000 · 3.3K citations
Destination Marketing, Competitive Destination, Management +7
An examination of the effects of motivation and satisfaction on destination loyalty: a structural model
Yooshik Yoon, Muzaffer Uysal · Tourism Management · 2003 · 3.3K citations
Customer Satisfaction, Destination Marketing, Motivation +8