Towards a methodology to engineer industrial product-service system – Evidence from power and automation industry

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Oksana Mont · Journal of Cleaner Production · 2002 · 2.1K citations

Management, Systems Engineering, Service Design +6

State-of-the-art in product-service systems

Tim Baines, Howard Lightfoot, S. Evans et al. · Proceedings of the Institution of Mechanical Engineers Part B Journal of Engineering Manufacture · 2007 · 1.9K citations · Full text

Management, Marketing, Strategic Management +11

Designing services that deliver

G. Lynn Shostack · Harvard business review · 1984 · 1.2K citations

Business, Design, Information Systems +10

Service Blueprinting: A Practical Technique for Service Innovation

Mary Jo Bitner, Amy L. Ostrom, Felicia N. Morgan · California Management Review · 2008 · 1.2K citations

Arts, Design, Innovation Management +17

How to Design a Service

G. Lynn Shostack · European Journal of Marketing · 1982 · 1K citations

Management, Design, Marketing +11