International Journal of Hospitality Management · 2016 · 112 citations · 65 references
ManagementOrganizational BehaviorSocial PsychologyCustomer Relationship ManagementEmployee RelationsCustomer EngagementCustomer SatisfactionCustomer Service ManagementCustomer Service PerformanceSex DiscriminationSexual HarassmentCustomer Service Performance MetricsEmployee Service PerformanceJob EngagementJob InvolvementProactive Customer CareSexual Harassment At WorkSexual Harassment AttitudesWorkplace Sexual Harassment
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