Measuring Customer Service Orientation Using a Measure of Interpersonal Skills: A Preliminary Test in a Public Service Organization

THE BIG FIVE PERSONALITY DIMENSIONS AND JOB PERFORMANCE: A META‐ANALYSIS

Murray R. Barrick, Michael K. Mount · Personnel Psychology · 1991 · 8.7K citations

Social Sciences, Psychology, Individual Differences +13

Validation of the five-factor model of personality across instruments and observers.

Robert R. McCrae, Paul T. Costa · Journal of Personality and Social Psychology · 1987 · 6K citations

Social Sciences, Behavioral Sciences, Psychology +17

A Role Theory Perspective on Dyadic Interactions: The Service Encounter

Michael R. Solomón, Carol Surprenant, John A. Czepiel et al. · Journal of Marketing · 1985 · 1.6K citations

Business, Marketing, Marketing Management +17

Employee and customer perceptions of service in banks: Replication and extension.

Benjamin Schneider, David E. Bowen · Journal of Applied Psychology · 1985 · 1.3K citations

Business, Human Resource Management, Marketing Management +12

A Role Theory Perspective on Dyadic Interactions: The Service Encounter

Michael R. Solomón, Carol Surprenant, John A. Czepiel et al. · Journal of Marketing · 1985 · 911 citations

Business, Marketing, Marketing Management +17