Consumption Markets & Culture · 2010 · 41 citations · 58 references
Social SciencesMarketingMarketing ManagementAudience StudiesMass CommunicationMedia StudiesActive AudiencesAudience ConsumptionEmotional ExpressionTelevision AudiencesAudience Engagement In PerformanceCapitalist Social FormationEmotionsOperating ProfitabilityProfitability DriversProfitability MeasurementReality Television AudiencesReality Television Performance
"Arrested emotions" references the capitalist firm's conscious mobilization of prosumers' emotions and their associated expressions as amenable input for production within corporate confines. We draw on reality TV – The Bachelor and Extreme Makeover (Home Edition) – to suggest the centrality of emotional recruitment in the contemporary economy. Reality TV is driven almost entirely by the work of audiences and those in their ranks who are recruited (or volunteer) to become performers. Our observations lead us to conclude that the corporate arrest of emotions leads to a level of consumer emotional vapidity that is inextricably fused with firm profitability. The firm therefore allows the consumer ample leverage in offering these emotions that are mobilized, packaged and sold back to the consumer.
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